I'll keep it a brief as I can.
My new chipper (50 hrs) has developed a problem when the stress control stops the rollers, they've got into the habit of not restarting, meaning I have to reverse the rollers and start again, this first surfaced a week or so ago, I phoned the French importers (it's a British made machine) who said the belts want tightening. I've owned and used these machines for a good while, loose belts cause different issues in my experience.
I was dubious, told them I thought it was electrical and said to them the belts were as tight as recommended, certainly as tight as the first day I got it. They insisted so I tightened them a bit, even "face timed" the engineer to show him (as the problem was continuing during the testing I was doing out back) he brushed me off with "they need to be tighter than that" I actually threw and ruined a belt because they were contorting over the smooth adjuster. I'm aware that over tightening can ruin the main bearing so I stopped.
I phoned the UK and explain the problem, they straight away said they had a bad batch of ignition sets had been sent by Kubota and apologised, immediately sent off three belts and a brand new ignition set FOC.
A mistake was made and they've done their best to rectify it, luckily I've kept my old 6" chipper so I can carry on working.
I'm relating the story to highlight the problems I encounter here with everyday service from French companies, by and large they do not give a monkey's toss about you, your 30k investment or the promises you try to keep to your clients.
That's my allotted moaning for the week used up, thank you for reading.