How'd it go today?

I agree with you on this Willie.

Though, I may start to go the route to give them the information that I have. Here's the price $xx. We schedule jobs mostly on a first come, first served basis, so we'd be looking at being able to take care of it next Thursday if you decide now that you want us to do it, and you can have as much time as necessary to think about it.
This is about what I do for the most part as it is incentive and on a large job I will sometimes push it up sooner out of their concern in the first place.
 
By giving a bid you have already invested your time into a potential job. With a brief phone call follow up, at least there is the chance of salvaging your loss plus getting a lot more if they give the ok. Thinking that your initial input effort isn't enough to qualify a later call doesn't make much sense to me.
 
I don't always have a good follow-up introduction line. I don't like calling to say that I'm following up, and getting a dead response. I'd be happy to know if they're undecided, gone with another company, putting on hold.

Often times the follow-up call is useful, as they get sidetracked, have additional questions, etc.

I usually say something like "Hi, Sean from SST calling to follow-up with you about your trees." Usually the conversation carries on fine, but....

What is a good thing to say when the person doesn't say much?

I usually just say, "Okay, so no additional questions, then. Just wanted to follow-up. Thanks for your time. Let me know if we can help you with your trees."

I'd rather have something better to follow up with.
 
If they don't say much during the follow up call, then that's a good indication that you probably aren't getting the job. So end it politely by saying "Thanks for your time, let me know if I can be of service. Have a great day."
Then you hang up and move on to the next client. You've done your part.
 
I agree Brian. Thanks. Most of the time people don't want to say that they've gone elsewhere. Once in a while they are just on hold with the decision, or saving for it.

What do you all think of asking to whom and for how much a job has gone for, when your bid was not chosen?

I try to make sure that I tell them I am L/I/B during the pre-bid submission process. If they say that their brother-in-law's friend is going to do it for cheap when I phone them, I have the opportunity to re-affirm the protection and expense of insurance and professional skill.

If its an easy job that most people can do, I'm sure I'll not get the job, as the risk: reward ratio is favoring cheap and uninsured. I figure that if its medium risk, they might have that nagging feeling in the back of their heads. If its tougher, they'll most frequently go with cheapest competent bidder. Good customers will go with middle of the road, competent. Great customers will pay top dollar for high quality, dependability, and professionalism.
 
I occasionally ask that question when they call me back to say they have gone with someone else. If it is a good outfit I say they should be happy with the service, if it's a hack I say, ok, thanks, have a nice day
 
When I call back I simply introduce myself and say, "Just following up to make sure your needs have been looked after". If the answer is 'Yes' then boom, "Have a nice day, sorry to have bothered you". Sometimes people just are to busy to be bothered scheduling stuff and they really appreciate the call back.
 
When I do a follow up, I always ask if they have chosen someone else (their bid) and I dont mind telling them I like the info tyo see how my bid compared. rarely do they not tell me. At which point I state what I have included for the price and also ask is that what they will do for the price quoted. Its the attention to detail, I dont skimp on clean up (thanks to previous employer).
 
I don't like to do that, asking/telling all that stuff. Imo that makes it look like you're a little desparate. Treework is subjective and bidding is always going to vary because no two jobs are exactly the same. I only follow up to make sure the customer is looked after, if from the actual bid process they don't understand that I'm offering a high quality service, it's to bad for them. They can hire no rake Carl, lol.:P

Couldn't resist bigguy.:D
 
I for one like the absence of the rake on Carl's job.:D If he gets one, I'll be tempted to put it in front of the stump grinder..... :lol:

Quite a few of my jobs are drop-it-and-leave-it.
 
You forgot the "drive-over" and leaving a saw (or blower) shaped divit in the lawn!:/:
 
I guess I shouldnt have said all follow ups I ask that!
FWIW I saw this on my local craigslist emailed them and even Questioned the price in my mail. May be of interest to someone closer to Utah??Re: re Skid sreer
From: Megan Heffern <megheffr@gmail.com>Add to Contacts
To: Joel Phelps <rskybizintrees@yahoo.com>


-- ------------------------------------------------------------------------------

Hello and sorry for delay,

Thank you for your interest in purchasing my 1999 BOBCAT 863 skid
steer loader,2122 hours,73 HP,diesel engine,excellent tread on
tires.The machine is still for sale and it is as good as it looks.I
have decided to sell it for $1900 and the buyer will receive it with
all papers and receipts that he needs to register it so if you buy it
you don't have to worry about the paperwork.Also you will have 5 days
to inspect and test after you receive it.

It was my father's but unfortunately he can't use it anymore as he
died 3 month ago. I moved back in Provo,UT where I was born and now it
will be shipped from here.Please get back to me only if you are
serious and want to buy it.

Thank you,
Megan

Photos: http://s1124.photobucket.com/albums/l569/megheffr/
 
If the machine is in Utah and it was in your local Craigslist, then it's a scam. Period. No exceptions. Greed will cost you, don't touch.
 
Did not contemplate that part skwerl, but I never hand over cash till I see what it is I am buying short of reputable biz transactions ie. Bailey's, Sherill's ect.
 
If it was legit then they could hang a For Sale sign on the machine and park it next to the road and it would be sold before sundown.

Anything that seems too good to be true, probably is. If it's on Craigslist and seems too good to be true but it's not local, it is definitely a scam.
 
Must be my downfall thinking People are inherently good:|:

Pruned out a few cedars, TD of one for satelite guy, and removed some hangers in a pine and deadwooded it.
 
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Most of the outside work is done on the addition .Tomorrow,election day ,is also our aniversery and also a contractural paid day off .

Time to spent with Mrs. Smith because it's been a hectic several months .Off the rest of the week also.Time then for some cabinetry work .---gots ta go to my shop and inventory the oak and ash .Get out the moulding head cutters and hope I still remember how to do that stuff .
 
...They can hire no rake Carl, lol.:P

Couldn't resist bigguy.:D

:lol: Fine by me, nearly anyone can rake a yard. :P 2 of the last 3 days Scott worked, we started the day off with a raking (blowing) job. You see what happened on that second day!

I for one like the absence of the rake on Carl's job.:D If he gets one, I'll be temted to put it in front of the stump grinder..... :lol:

Quite a few of my jobs are drop-it-and-leave-it.
 
You get what you pay for

--some times that is .It seems that for once this theory has worked out for me .

In '98 we bought a Kohler "avatar " kitchen faucet for nearly 500 bucks,expensive SOB .In this remodel it seems the epoxied finish had deteriated on the fixture and due to fact Kohler is guarenteed for life I called them for parts today .

Danged they discontinued the model ,that sucks .However they are going to ship a brand new complete high priced replacement for no charge ,that's over 900 bucks full retail .:O Goody goody .:D
 
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