Airlines are notorious for being fookers. I sent my son to high school in New Zealand. way back when the yen bought a lot of New Zealand dollars. Going there the first time, his English not so good, he had to get a connecting flight, possibly in Australia, I don't remember. It involved him going to another terminal and stuff, so I paid through the airline, Air New Zealand, to have some service done where somebody meets him and escorts him to the next flight, assists with luggage, etc. They have it for kids and elderly....whoever. Anyway, he gets to where he needs the next flight, and nobody showed up, so he managed to find his way. At some point later I heard about it. Kind of unlike me, but I really blew my top, went into an Air new Zealand office and started pounding on a desk and other assorted acts of near violence. I was really hot. Surprised I didn't get arrested. After a lengthy period of time about the matter, I got up to some big wig lady in their organization. It was then, but I should have known earlier, that they really didn't want to know about it. One of the coldest encounters that i have ever experienced in my life regarding an important matter to a parent.