Hello,
I purchased one of your trailers almost exactly one year ago, a 14,000 lb 7x14x4 dump trailer. I wanted to share with you a list of issues I've had and why I will never buy another one of your trailers again. The people I dealt with in Ocala were all great, but the incredible number of issues with the trailer prevent me from ever recommending you to anyone. I'm sharing this list with you in hopes that perhaps it might help with future design and quality control issues.
1. First off, the trailer delivered to me had 12 gauge steel sides instead of 10 gauge. I was amazed at how flimsy it was compared to my old, retired All Pro trailer. The trailer was replaced for another one with the proper thickness steel a week later after I drove to Ocala to swap them out.
2. The wimpy tires were not rated for carrying the GVWR of the trailer. Also they were too short resulting in the back of the trailer dragging on the ground when you dump it. I swapped the wheels and tires for the 235/85/16 wheels and tires I had on my old trailer.
3. Only one latch on the rear doors. When it snapped off 3 months after buying the trailer I almost hit another car with the swinging doors. I not only had it repaired but added a second latch for the left door and a third latch tying the two doors together at the top.
4. The trailer sides are 10 gauge but the rear doors are tin foil in comparison. Even the frame tubing is incredibly wimpy. When I got stuck at the dump and the guy on the loader pushed me out it crumpled the door frame like nothing.
5. Who in the world designed the stupid gate chains to hold the doors open? They deserve 10 lashes with a wet noodle.
6. Who in the world designed the stupid tongue jack placement? They also deserve 10 lashes with a wet noodle. See attached picture.
7. 10 months after purchase, I had a hub snap off the axle tube while hauling 9600 lbs of gravel (have the weight slip). The good news is I was a block from my house. Bad news is it almost hit my neighbor's car as it rolled past me. Again, service in Ocala was excellent. They replaced both axles for free after I drove the 100 miles up there on three wheels.
There are other issues but I believe this covers the major ones that I can think of tonight. Next week I am picking up a replacement trailer with a 20K lb rating, just so I can be sure it will dump when it is full (unlike my U-Dump). It will not have plastic caps on top of the bed rail and it will not have rubber bumpers between the bed and frame. It is designed to be worked on a real work site. My U-Dump will be sold for whatever I can get out of it. I'm sorry to write this email but hopefully the powers that be can gain some insight on improving the product line a little bit.
Regards,
Brian XXXXX