Tim_B.
TreeHouser
I agree with Mr. Beranek, it is "clever" to try to get all of your customers that have a product that is defective out of the box to pay for what is in reality recall work. I don't think it's a smart thing to do, longterm, however. Really shortsighted, is what I'd call it. Mick's sentiment is exactly the reason why. The danger for Stihl is that people will try other brands, find out that they really like them just fine, and then never come back.
TreeHugger, the original poster of this thread said: "I got the 201T upgrade kit which consists of a new carburetor, fly wheel, and ignition coil."
To me, this strongly suggests that the original items in that list were not performing their tasks adequately. To force someone who just paid $600.00 for what was supposed to be a top of the line product to pay another $200.00 PLUS the labor it takes to change out the parts just seems unfair to me, on its face. The fact that all of their new saws include these parts is what causes me to think that a court of law would decide in favor of all the poor guys that have been dragged through the weeds on this issue. If a guy like Reg Coates would rather drive over a saw than continue to use it, to me that says that its performance must be inadequate for the purpose. I don't know if class action lawsuits get decided by a jury or not, but if I was on it I would vote for all of those customers to get their money back for the parts, plus a reasonable amount for the labor to replace them. But that's just me.
I don't own a Stihl chainsaw yet. Certain models get rave reviews. Stuff like this would make me only want to ever buy one of their bulletproof models, and never something new. If I were one of the guys who got stuck with an inadequately performing saw and was told I'd need to pay another $200.00 or better to get it to work right, it would make me mad enough to not ever buy any of their products again.
I'd love to hear how well Mick likes the competitor's products. It would be nice to know that there are good alternatives out there.
Sorry for the long rant.
Tim
TreeHugger, the original poster of this thread said: "I got the 201T upgrade kit which consists of a new carburetor, fly wheel, and ignition coil."
To me, this strongly suggests that the original items in that list were not performing their tasks adequately. To force someone who just paid $600.00 for what was supposed to be a top of the line product to pay another $200.00 PLUS the labor it takes to change out the parts just seems unfair to me, on its face. The fact that all of their new saws include these parts is what causes me to think that a court of law would decide in favor of all the poor guys that have been dragged through the weeds on this issue. If a guy like Reg Coates would rather drive over a saw than continue to use it, to me that says that its performance must be inadequate for the purpose. I don't know if class action lawsuits get decided by a jury or not, but if I was on it I would vote for all of those customers to get their money back for the parts, plus a reasonable amount for the labor to replace them. But that's just me.
I don't own a Stihl chainsaw yet. Certain models get rave reviews. Stuff like this would make me only want to ever buy one of their bulletproof models, and never something new. If I were one of the guys who got stuck with an inadequately performing saw and was told I'd need to pay another $200.00 or better to get it to work right, it would make me mad enough to not ever buy any of their products again.
I'd love to hear how well Mick likes the competitor's products. It would be nice to know that there are good alternatives out there.
Sorry for the long rant.
Tim
