I thought yours had a bad connection, Brendon?
I agree and disagree with your first point, Chris. This is a sales thread, and in that sense everything should paint the products in the best light. However, every machine will break at some point and having direct, personal access to the dealer can be a huge selling point, especially for a dealer that is (almost) entirely online. My goal selling equipment is to make both of us money for years to come. A big part of that for the customer is service after the sale. This issue(s) in this thread aren't malice and I hope are a testimate to my no BS sales and service approach.