Right on, oops. Do you mean they made your screenname like an explicit word? You must've pushed the wrong button. it is different here, I like it. Controversy seems less too.
Back to the tires, the day before my tires almost fell off I had a full load of logs. im so happy it didn't go then. I would definitely follow up on that shop. They shouldn't be able to get away with treating a customer like that. I may have fine print, but I still go beyond it sometimes. I don't think you normally have to retourque steel rims. Whenever I've read that clause it's in regards to an alloy rim. It is a good reminder to read the contract. Also, you don't have to agree to the whole thing.
I came from Hawaii, where the law says a shop gives an estimate, and if they're going to exceed it they have to attempt to contact you. Sears presents a form that waives that right, I said I didn't want to sign it. He fussed, I prayed, God said I wasn't going to get taken advantage of, so I signed it. When I came back to pick up my car, dude said he called corporate and like no big deal they said"just write customer refuses to sign in the signature line" he offered to tear my signed copy up, I obliged him. Often the lower down guys don't know. Go up the authority chain if you have to. I would give them a chance, maybe you have before going media public. Imagine if it was your crew going by the books on a tree job, not knowing when to take the loss, better for you to make the call, then read about it in the paper. If they're totally out of line, not willing to right it, it maybe the thing to do.
Need I say this is only my 2 cents?
