Jesus Christ, Tobe...
You don't know what happens in your own company? I ripped enough new assholes that day to make the 10:00 news. Must have missed yours- Sorry.
The issue was a large order (couple grand) of cabling supplies, extra ropes, and a bunch of miscellaneous that was ordered and promised to be here for a $5,500 job and wasn't, despite several calls expressing concern. Ultimately, it was "Yeah, we messed up, but oh-well.". Nobody I spoke to seemed to be willing to overnight the missing stuff at your expense (and allow me to return t missing extras, when they showed up), or anything else to make my deadline. Ultimately, I lost the job, and had to eat some expenses.
Every vendor makes mistakes now and then; and all but Sherrill have gone above and beyond to make it right to me.
So yeah, I have a serious bug up my ass with SAS, and 5 or 6 years hasn't changed my opinion.