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If it's new as he says, Butch, that defect should warrant a replacement. However, not a rope that was damaged in use.

Send it to Samson and tell'em you want a new line. That's arbormaster's series rope. Which I have had good experiend with, but what you're showing is defective and funky. You should not have a problem getting a new line showing them these pics. Back it up with documentation of course.