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:D Thanks Tim, I wasn't a a owner or Forman, just a team leader. But it's what I do to ensure the job is done correctly and client is happy. I am however about to move back to Britain to start on my own. This isn't because I know I can do better and am better off being self employed. It's...

Don't get me wrong, I don't mean to make people uneasy, and the young guys don't sit and chat on their break, just sit on they're phones in silence. I'd just rather be doing something productive and to me, sharpening, changing blades or chatting is a break. I think it's great you can break like...

:lol:this made me laugh, I must admit I do get bored at lunch and can't really just sit and relax and do nothing. If I'm not chatting to clients I'll be sharpening saws or changing chipper blades. The other lads says it makes them feel bad for having a break when I'm working but I just can't sit...

Lunch time is client time, I politely ask the client for a coffee as we are having lunch. Then, as they bring it out to the yard it's a great time to engage with them and find out if it's what they're expecting. That way we have a lot less complaints as were getting a feel for the customer...