I think grinding gives more options. You can change the angles of the grind on the wheel as well as the cutter holder.
Filing is tedious and requires more manual skill
Might threaten with a lawyer, see if you can get a lawyer bud to send an official looking email for cheap. That usually gets results from unresponsive businesses. They know it's not worth loosing lots more $.
I just had an idea: I wonder if it is a practical/common practice to wear lead weights around the wrists, knees, ankles, and a lead vest for exercising during regular daily activity, so you can take it off and be faster an stronger?
I stay away from Home Depot equipment. They ripped me off with no resolve on a lift that developed a hydraulic leak 2 days in a week rental. Brought it back the 3rd day. Was charged for the full week and got the run around right up through corporate with no resolve. Fug them.
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