I'm out already. I've had home advisor for not even 2 weeks. I already can't stand them. I emailed them why. Here's a list from that email....
1- Setting up the profile was a major pain. I spent about 12-16 hours, spent way too long with chat and phone support to set up my service area and STILL have errors (like I’m being listed as having no insurance though I’ve given you guys all my workers comp, vehicle insurance, general liabilty and bonding insurance AND there are still cities listed on our profiile that are cities that we do NOT work in). One of my concerns was how do we express to your customers that our company does not do free estimates. You said that there is an easy way to get that info to customers. There wasn’t. The people that have found us through your website have been surprised that we don’t do free estimates. This was one of the features I was most adamant about and it turned out there ISN’T a way for people to clearly see if we do free estimates or not.
1a- product brands: Why do you even have this section if I can only show the brand of ONE product that we can use?
1b- I asked several times for my address to NOT be listed on my profile. It has not been taken off yet. That is my home. I don’t need people showing up here. You guys are not respecting privacy to a level that I cannot believe
1c-Areas of expertise: why am I only allowed 5 of them?
1d- memberships and affiliations: Only 2 items allowed?
WHY DO YOU HAVE ALL THESE SECTIONS IF WE CAN’T EVEN USE THEM TO SHOW OFF WHO WE ARE AND WHAT WE KNOW?
2- Good vs. Bad leads- when I asked about refunds for bad leads, you expressed that if we get something that turns out to be a bad lead, we just call it in and it would not be charged to our account. We got 2 official leads so far. On the first one, the lady never called us back and never answered our call or HomeAdvisor message and the second guy was appalled that we charge a fee for an estimate. In my mind, both of these are bum leads, but the operator I talked to said that these are legit leads and Home Advisor can’t control whether or not people actually READ the profile (to see we don’t do free est) nor can you control whether or not they pick up the phone when I call, therefore these are legit leads and I WILL be charged for them. This seemed quite surprising to me. Frankly, it’s a ripoff.
3- Finally, cancelling: I’ve had enough. I called yesterday and asked to be cancelled. I had to spend WAY to much time on the phone with a guy who tried to not let me cancel. After it was all said in done, he said he would follow through, shut down all my profile pages on all your variety of websites and would send an email in a few minutes verifying that my account has been closed and no charges would be made to my account. it’s been 24 hours and I do not have an email verification yet.
love
nick