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Often you can't blame someone for not knowing a part or repair method, they can look it up, but when they get the I don't know and I'm not really interested either look, it makes you wonder. I had that with a broken saw recently. So what if the shop employee was maybe in diapers when the model...

Cudos to you for reading the riot act at the saw shop, Squish. :wall: Based on your description, it seems like they deserved it. No excuse to be rude. Still, better check pur bar nuts just to be sure they are tight. The Stihl shop i go to is indifferent to helpful. One good thing is that...