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Getting a signed agreement or PO is closing. That is when the sale is made. Buy it back!! Ha! Wish I didn't know what you mean :roll: (guilty here) How do you know they didn't need a vacuum cleaner? Listen to your prospect when giving them a bid.

Feed back cards....no. Just ask them. It opens the door to honesty. Call the bids you lost or didn't hear back from. If they say we went with the competition, ask them what was the deciding factor? The phone is a great tool. ‘An important scientific innovation rarely makes its way by...

http://changingminds.org/disciplines/sales/closing/closing_techniques.htm

Great post T and great to read you. Seeing as though sales is easily a fourth if not a third of the job. I disagree. Quite frequently it is a.) For example. Me, my climbing bag and my 020T go for about $50-$60 an hour and customer keeps the brush. So frequently it is that not everyone is...