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Flushcut, One of the most important lessons I've learned about customer relations: It costs 10 times more to gain a new customer than it does to keep an old one. Think about it for a bit. You make visits, advertise, provide free estimates, make phone calls, send out flyers, print business...

Sean, You make some good points, but I have to jump in here. I purchased a business of my own many years ago. It was a dental supply business. The same questions you raise went through my own mind at the time. I learned a few things along the way. 1. Worry only about those things that...

Carver, There are many ways of going about this, but to be fair to everyone involved it's usually best to have a professional appraiser set the starting point. Since the owner knows you, and you seem to have a good working relationship with him, the final selling price may likely end up being...