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You have a great way with words boss! So true.

Like Joel mentioned a database goes a long way. keeping notes, consolidated history, personal anecdotes, sending annual marketing, semi-cold calling when business is slow. It can be done as simple or as powerful as anybody can want.

Heres one way, I just did this: Create a form to take in the customer info, a seperte customer oriented one can easy be made up for a website or different advertising pieces and the URLs can be shortened. Got to...

I think you are crazy not to do followups. If you are slamming busy and have a killer backlog, then sure. If your arent billing 50 hrs per week, at your target billing rate for all your people, then you are not realizing your earning potential. I would say charge more and earn it with your...