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So, I was thinking about this. I have to schedule my crew around a specific day for some jobs, like the homeowner wanting to clean it all up over the weekend, so I need to set a specific day (which I hate to to, but must for line drops and crane jobs/ hauling jobs). This takes time and costs...

Way to go, Chris! Generally, that's what I'll do, too, progress payments. Sometimes, cash is short, and the injections along the way are nice. Frequently at the suggestion of the customer. Sometimes a job may drag for a period due to weather or holidays or permitting. If I am going to be sure...

And take a non-refundable deposit, spelled out on the contract. A signed contract won't mean anything unless you want to take him to court. You at least get the deposit if they re-neg.

Big money customers could get a private line number, too. If someone spent 5-10k in a shot, or overtime, I'd give them a personal cell number/ home number to call if the feces hits the ventilator.