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Oh true- we'll tell people flat out, "sorry we can't do it that day." We give them many options and if they can't work within those options in the next 3-4 weeks, then we just book them a month out at the end of the line knowing that we'll be able to find another job in the next month close...

I can't even imagine being able to just show up and do the work whenever we wanted. All of our jobs are stringently scheduled and we have to show up on THAT day, not the day prior or after or oops I thought you meant tuesday NEXT week...

Yeah that stinks. I feel like I have that happen once or twice a year. Sometimes it happens on the job site during the initial walk through. In CA I could be a hard ass and tell them "we had a contract and you're bound to the terms of this contract" but I wouldn't even think about trying to...

That's normal here.

I think that's it. And that's what it really is. Really I should bit JUST the birches at $350. Maybe the quote needs a line of like "minimum price to send a crew to your site is $350." and just leave it at that. Truthfully, it's super rare that it happens and it's kindof a good time for me...

I don't have that option. That's not how things can work any more. Here's now this would play out: "Sorry Mrs Johnson...I don't wanna waste my time with that piddly job. Call your gardener. He'll be happy to do it." I walk away happy. Mrs. Johnson logs in to yelp.com "TreeCareLA didn't...

I occasionally encounter this annoying situation. I wanted to see what you folks do in these situations. I'll describe. So lets say I go out and meet a prospective client. I send them a bid. Maybe it has 5 items on it, ranging in price from $100 up to maybe $1,500. Lets say it looks like...