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I hear you there, that's the rub of it.

Well I can't speak for the States but what I love about this game is the lack of regulation, both in the UK and here. Especially in the UK where the Arboricultural Asscociation are trying (in vain) to regulate. By and large you can get on with your job without some bloke with a clipboard...

I don't know about the first thing I'd buy, but the rest of the post could have been written by me. Great moneymakers.

It's funny, in all the years I've been paddling my own canoe I can say I've never lacked motivation. I read a tweet once where someone wrote "I cannot understand anyone who's life is not motivated by revenge" I might make that my new sig.

I can only speak from an Anglo French view point. If it's domestic clients you're after you're going to need new clients all the time. If you take down a tree in most peoples gardens they won't need you for another 120 years. Sure there will be some hedges to do yearly (if you do hedges) and...

I think if anything the regular clients should be getting the ten percent.

I think I would be a little annoyed if I was a regular client and thought I was paying 10 per cent more than à new client.

The pictures thing happens a lot of course, trouble is they can get into the danger zone without realising it. Had a very unpleasant experience recently, old guy taking pics all day, when we felled the trunk onto some branches to save the driveway a piece about 2kg shot out like a bullet, hit...

I often get asked if I want something up front (always by my French clients) I always turn them down because I don't need to buy anything up front, different for builders and the like who have to buy materials. Plus the fact that they haven't given you anything gives one more freedom for moving...

I don't think you can generalise about people in that way. Some people are just jerks, rich, poor, old money, new money. I'm not sure that being "thankful" is what I am after with my clients or indeed that they set "a good example" It's a business transaction, of course pleasant people are...

Over here you should get them to sign a contract although I never bother. I'm sure we all get clients who cancel,citing some spurious reason, then you drive past a month later and it's been done. It's an irritant but every now and then it's not worth getting uptight about. Gotta admit losing a...

Thing is with clients (and with people in general) is everyone wants the best deal. I'd be pissed off if I was Willard, but if a client could save themselves hundreds of euros/dollars/pounds by getting these guys in you can't really blame them. I think accusations of disloyalty are a bit...

Yes Butch, heard that many many times. Far too long in the tooth to fall for that!

Understood, but as the business develops you have to say goodbye to some clients and leave them to the next generation of newbs.

Just reading your post, they killed your business and then "years later" the customers come back 'cos they cannot get hold of the guys who were apparently ripping them off, how? By selling the wood cheaper than you? Sounds like all those years they were doing ok and now are out of the game. No...

You make a valid point, it's sometimes easy for the established guys to say "don't go too cheap" but as a starter I went cheap often just to get the work, human nature, after a bit you up the prices and the next hungry young snotter can flog their nuts off for little reward. I'd do the same...

Apart from your wife, your accountant is one of the most important relationships you'll ever have.