1 Week Ago
I also think some clients regard contractors in general as an adversary, they probably tell themselves its ok to be a scumbag because we charge too high or are just out there to rip them off.
I wouldn't mind some feedback on this one that popped up yesterday, its got me a bit confused:
Last year did a removal, long story short cracked a $5.00 concrete paver, I offered ( Sean's Recommendation) to withhold $200 of the bill until fixed by either myself or their own landscaper. I followed up a couple times customer fobbed me off. I left it alone figuring it was a waste of time.
This guy now wants a quote on what sounds like a 1-2 day dead wooding job. I wanted to raise the matter of the paver when I go around there but figure that could jeopardize the quote. Maybe I say nothing and just add a bit to the price but I really don't know if I should even be trusting him at all?